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Pfeil customer service...

Just thought I would pass along a feel good story, well, for me at least!

Awhile ago I had bought a fishtail gouge from Pfeil. When I got it, I noticed the gouge had been forged very thin along one of the sides. It was pretty bad, and made the bevel look like a sideways triangle. I thought maybe I could somehow regrind the bevel on my stones, and after an hour knew there was no way the gouge could ever be fixed.

I ended up emailing Pfeil directly since I could not return the gouge after sharpening it. I explained what I received and sent a pic. After 2 weeks of not hearing anything, I pretty much gave up. Well, today in the mail I got a box. With a brand new gouge!

Best customer service I’ve had in awhile. And a testament that they really do honor their lifetime warranty.


Eli Pearlman and Michael Duncan have reacted to this post.
Eli PearlmanMichael Duncan

Great to know! Thanks for sharing and enjoy your shiny new gouge.

Totally am...and I get a beater gouge out of it!

Feeling good is always good. It says a lot for the company.