Let’s talk about woodcarvingAdministrator2020-02-03T16:00:40-05:00
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Pfeil customer service...
Matthew Mizner@mattm
242 Posts
Quote from Matthew Mizner on February 22, 2018, 4:41 pm
Just thought I would pass along a feel good story, well, for me at least!
Awhile ago I had bought a fishtail gouge from Pfeil. When I got it, I noticed the gouge had been forged very thin along one of the sides. It was pretty bad, and made the bevel look like a sideways triangle. I thought maybe I could somehow regrind the bevel on my stones, and after an hour knew there was no way the gouge could ever be fixed.
I ended up emailing Pfeil directly since I could not return the gouge after sharpening it. I explained what I received and sent a pic. After 2 weeks of not hearing anything, I pretty much gave up. Well, today in the mail I got a box. With a brand new gouge!
Best customer service I’ve had in awhile. And a testament that they really do honor their lifetime warranty.
Cheers.
Just thought I would pass along a feel good story, well, for me at least!
Awhile ago I had bought a fishtail gouge from Pfeil. When I got it, I noticed the gouge had been forged very thin along one of the sides. It was pretty bad, and made the bevel look like a sideways triangle. I thought maybe I could somehow regrind the bevel on my stones, and after an hour knew there was no way the gouge could ever be fixed.
I ended up emailing Pfeil directly since I could not return the gouge after sharpening it. I explained what I received and sent a pic. After 2 weeks of not hearing anything, I pretty much gave up. Well, today in the mail I got a box. With a brand new gouge!
Best customer service I’ve had in awhile. And a testament that they really do honor their lifetime warranty.
Cheers.
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Eli PearlmanMichael Duncan
MaryMay@marymay
453 Posts
Quote from MaryMay on March 10, 2018, 1:27 pm
Great to know! Thanks for sharing and enjoy your shiny new gouge.
Great to know! Thanks for sharing and enjoy your shiny new gouge.
Matthew Mizner@mattm
242 PostsTopic Author
Quote from Matthew Mizner on March 10, 2018, 8:19 pm
Totally am...and I get a beater gouge out of it!
Totally am...and I get a beater gouge out of it!
Thomas Danielson@thomasp
14 Posts
Quote from Thomas Danielson on January 29, 2019, 1:09 pm
Feeling good is always good. It says a lot for the company.
Feeling good is always good. It says a lot for the company.
